Rooftab
PARTNER
Unified Platform for Service Providers and to streamline orders and transactions
My Role
UX Research, Design strategy, User flow, System design, UI flows, copywriting, prototyping, components & styles
Problem - Service Provider Tenant Gap
Service providers and tenants in the UAE lack a unified platform to connect seamlessly for orders, payments, and feedback. This disconnect limits transparency and convenience in addressing tenant needs.
Going back to how it started…
Let's rationalise some of the design decision together!
Understanding the System
I talked to 4 service providers and 3 tenants in UAE
How do they usually clean their house?
What factors do they consider when choosing a cleaning service (e.g., cost, quality, availability)?
How do you usually pay for cleaning services, and is the process convenient for you?
How do they typically receive service requests (e.g., phone calls, online platforms, referrals)?
What does your daily workflow look like, from receiving an order to completing it?
What are the biggest challenges you face in connecting with tenants or customers?
Tenants
Service Provider
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Delayed payments is always a problem, so cannot track the revenue.
Challenges in scaling their operations or reaching more customers.
Readiness or interest in using a platform to streamline bookings and payments.
Disorganisation is one of the main concerns of service providers
I always spend more time than expected for cleaning the house
I avoid cleaning services because they are not always on time
Key Takeaways from interviews
Who are we designing for?
Service providers committed to delivering high-quality, timely services to tenants, emphasizing professionalism and reliability.
Aim to streamline their operations with features like order and transaction tracking, real-time updates, and payment management to minimise delays, improve cash flow, and reduce administrative overhead..
✨Introducing Rooftab Partner
Rooftab Partner offers a platform for service providers to receive orders directly from Rooftab tenants. It provides accurate data and real-time updates on orders and transactions, enabling service providers to enhance their efficiency, accelerate service delivery, and boost sales.
Service providers Dashboard
Rooftab
PARTNER
Our goal is to put the ball in the service providers court, allowing them to take charge✌🏼 of providing seamless service.
Currently service providers depend on old and unconventional methods, but we aim to equip them with data📊 to streamline their operations
Finaly, My top learnings..
Wrapping Up, Thank you!
User Centric Design:Service providers value simplicity and efficiency. Features like real-time updates, transparent payment tracking, and intuitive navigation significantly improve user adoption.
Designing the Data: Providing actionable data, such as feedback scores, order trends, and revenue reports, helps service providers make informed decisions to improve operations and grow their business
Streamlined Communication: Effective communication tools reduce misunderstandings and improve service delivery times.
Trust and Security Matter: Building trust is crucial, especially in sensitive industries like home services. Features like verified profiles, safety checks (e.g., Emirates ID), and transparent feedback mechanisms instill confidence in users.
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